Returns Policy

Return of Goods

FVS offer a full refund within 14 days of purchase on all products as long as the goods are returned in perfect condition including box, packaging, accessories etc.  

Please fill out the RMA form under “Request a Return”. Please use a copy of the RMA form as a packing list and include it in the box with your return. 

All customers are responsible for carriage charges associated with the return of products outside of 14 days after purchase. Proper packaging of the items is required to avoid product damage during transit.

Please note: Under 14 day collections made on suspected faulty items will become chargeable along with return postage if the unit is deemed non defective when tested.

Advanced replacements can be issued on certain items within 14 days of the invoice date, but associated credits will only be issued if the item is faulty, complete and free from damage. If this is not the case there may be a charge applicable or the non defective unit will be returned to customer and no credit given. 

Advanced Replacements to cash account holders will need to be paid for. A refund will be issued on receipt of the product if the item is faulty, complete and undamaged.

Please provide the FVS invoice number and serial number of the product purchased.

Any returns found to be modified, altered, tampered with or not to be defective will incur return carriage costs and a no fault found charge.  This must be paid before the product is returned.

Any returned products with items missing, the items missing will be charged to the customer.

Once we receive the returned goods, we will test them and replace or credit at our discretion.

Damaged or defective goods

You should inspect your goods immediately upon delivery for defects, damages or shortage. Please ensure you notify us with 3 days from delivery.